Privacy Policy

1. Introduction

FeedInsight ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our AI-powered feedback analysis platform and services (the "Service"). We process personal data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Data We Process

To provide our feedback analysis service, we process the following types of data:

• Account Data: Email address, name, and password (encrypted)
• Business Data: Company name, business type, and industry
• Feedback Data: Customer feedback content that you submit for analysis
• Usage Data: Information about how you use our service, including analytics and interaction data
• Technical Data: IP address, browser type, device information, cookies, and similar technologies

3. How We Use Your Data

We use your data for the following purposes:

• To provide and improve our AI feedback analysis service
• To process and analyze customer feedback you submit
• To generate insights and reports based on your feedback data
• To maintain and secure your account
• To communicate with you about our service
• To comply with legal obligations

Legal Basis (EU/UK Users): We process your data based on:

• Contract performance (providing our service)
• Legitimate interests (improving our service)
• Legal obligations
• Your consent (where required)

4. Data Retention

We retain your data only for as long as necessary to provide our service and fulfill the purposes described in this policy. Account data is kept while your account is active. Feedback data is retained according to your subscription terms and can be deleted upon request.

5. Data Sharing

We share your data with:

• Service providers who help us operate our platform
• Analytics providers to improve our service
• Law enforcement when required by law

We do not sell your personal data. Any third-party processing is governed by data processing agreements that ensure your data's security and compliance with privacy laws.

6. AI Processing

Our service uses artificial intelligence to analyze feedback data. When processing feedback through our AI systems:

• We use state-of-the-art AI models to analyze sentiment and extract insights
• AI processing is automated but subject to quality controls
• You maintain ownership of your feedback data
• AI-generated insights are provided as-is without guarantees

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Export your data (data portability)
• Withdraw consent at any time

EU/UK users can exercise their GDPR rights, and California residents can exercise their CCPA rights by contacting us.

8. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

9. International Transfers

If we transfer your data outside the EU/UK/US, we ensure appropriate safeguards are in place through standard contractual clauses or other valid transfer mechanisms.

10. Contact Us

For any privacy-related questions or to exercise your rights, contact us at: contact@feedinsight.xyz

EU/UK users can contact their local data protection authority for unresolved complaints.